1. Customer reception and negotiation
2. Company customer information processing
3. Process processing of the company‘s SAP system
4. Collaborate with designers to negotiate orders when going out
5. Customer follow-up and follow-up

Job responsibilities:
1. Be responsible for the daily operation management of e-commerce customer service teams on Taobao, Pinduoduo, JD, Kwai, Tiktok and other platforms, and ensure that core business KPIs such as online conversion rate and satisfaction meet the standards;
2. Responsible for arranging the work of pre-sales and after-sales customer service personnel, leading the customer service team to achieve sales and after-sales goals, coordinating with the operations support department, providing feedback on pre-sales channel user voices, and organizing and optimizing the frontline pre-sales service process;
3. Responsible for developing, improving, and optimizing departmental plans, service standards, related processes, quick language, and corresponding work templates based on improving service quality, stimulating personnel potential through incentives, coaching, and training, and continuously enhancing team marketing capabilities;
4. Responsible for all difficult issues related to customer service team work. In case of serious customer complaints, it is necessary to quickly locate the problem, correspond to internal company rules, clarify the responsible person, develop solutions to the problem, follow up and implement until the problem is resolved;
5. Coordinate and handle communication with internal departments;
6. Make good scheduling arrangements for customer service, adjust customer service reception volume and substitute work based on real-time customer flow and reception capacity of the store, and ensure that the customer service department works in an orderly, smooth, and efficient manner every day;
7. Responsible for team skills and basic management training, developing training plans and organizing training, including product knowledge training, platform rules, customer service sales skills, etc., continuously improving overall service quality and talent quality, and accumulating training materials and experience;
8. Other matters assigned by the leader.
Qualification:
1. Full time unified enrollment college degree, with good character, outgoing personality, strong communication skills, stress resistance, and execution ability;
2. 3-5 years of experience in e-commerce customer service on Tmall, JD, Pinduoduo and Tiktok Kwai platforms, including more than 2 years of experience with customer service teams, familiar with the content of e-commerce platform customer service assessment, and able to develop a reasonable and effective customer service management model;
3. Having management and sales skills, able to manage and enhance team sales capabilities;
4. Having a strong sense of service and teamwork, understanding consumer psychology, possessing strong pre-sales and after-sales skills, and possessing excellent data processing and analysis abilities;
5. Having a strong sense of responsibility and mission, able to help peers grow, strong sense of purpose, and result oriented;
6. Familiar with operating Office software, good communication and logical thinking skills;
7. Timely understanding of platform changes, proposing corresponding measures for platform changes, learning and summarizing excellent practices from peers in order to improve work; Summarize work difficulties, summarize solutions, and enrich the knowledge base.